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  Team Be Nimble, Team Be Quick
  Last-minute changes to the scope loomed menacingly, but by hiring specialty coaches, enlisting additional expert resources and reducing unnecessary service dispatches, a major communications provider saved millions of dollars while observing a significant uptick in customer satisfaction.
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  The 411 on Robotic Automation
  Robots—in reality, they’re pretty darn useful in helping agents solve simpler issues faster. Watch our video and discover how RDA and RPA processes can help agents deliver an insanely great customer experience.
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  IAOP® has named Alorica to its 2017 Global Outsourcing 100 List
  IAOP® has named Alorica to its 2017 Global Outsourcing 100 list of the world’s best outsourcing service providers. The list includes companies from around the world that provide the full spectrum of outsourcing services.
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Alorica Inc. is the holding company of various direct and indirect subsidiaries, including EGS Financial Care, Inc. (EGS FC), Systems & Services Technologies, Inc. (SST), and Global Receivables Solutions, Inc. (GRSI). EGS FC and GRSI are licensed debt collectors, and SST provides back-office receivables services. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.