Alorica is now positioned as an Industry Leader with special designation as a “Star Performer”. Star Performers are providers that demonstrate the strongest forward movement over time on the PEAK Matrix.
Everest Group classifies 34 CCO service providers on Everest Group’s proprietary PEAK Matrix framework into:
- Leaders: Alorica, Concentrix, Convergys, Sitel, Sutherland Global Services, Teleperformance, TeleTech, and Xerox
- Major Contenders: Aegis, Atento, Capita, Contax, Dell, EGS, EXL, Firstsource, Genpact, HCL, HGS, HPE, Intelenet, Minacs, Sykes, TCS, Tech Mahindra, Transcom, Webhelp, Wipro, and WNS
- Emerging Players: CGI, Conduit Global, Hexaware, Infosys, and Knoah Solutions
- Alorica, EXL, Sutherland Global Services, Wipro, and WNS have been identified as Star Performers on the CCO PEAK Matrix
For more information, head to Everest Group’s website here.