When Karly Jandoc, Alorica’s Sr. Director, Talent Acquisition, was in college, she knew one thing for sure about her career goals. She wanted to work with people because building relationships was her passion. So, it’s no surprise that a job in recruiting was her next step.
With a background in temporary staffing, employment management in the hotel industry, and corporate recruiting, her role at Alorica has allowed her to meld her two strengths together: managing teams and matching individuals with the right job opportunities. She has found success by truly believing in what she’s doing and looking at challenges as obstacle courses that you can overcome. Read Karly’s full Q&A below:
Q: What gets you up in the morning?
A: Knowing that I have a direct impact on really pleasing our customers and our clients and growing Alorica. Every day we have hundreds of agents starting in our organization. I love doing what I do because I know I am making a difference, and I add the human touch into it. When I am visiting sites and I see the family feel and see people connecting to others, I love knowing that people are making long-lasting relationships at work.
Q: What are the key ways that you approach challenges in your day to day work?
A: I’m a visual type of person. What I tell anybody if they come to me and ask for advice is, “okay, list the obstacles, and now let’s talk about how we will go about removing those obstacles.” Then we can follow up and talk about what is still an obstacle. After you’ve gotten through your obstacle course, it’s helpful to go back and, in your mind, list the obstacles you went through and how you overcame them and fixed them.
Q: How do you view mentorship in the workplace?
A: I advanced in my career because mentors set great examples. In my first job out of college, I absorbed everything like a sponge. Whether they knew it or not, there were people who I looked at for inspiration. Their actions helped me learn and grow. Today, I find mentors everywhere–they are the people that leave me thinking after a phone call. They get my mind turning, help me understand challenges, and get me thinking about how I can take control of what I can control.
Q: What motivated you in pursuing this career path?
A: I wanted to be on the positive side of a business and to connect with people. In recruiting, you’re always giving good news. “You got a job! Congratulations!” If I can go to bed at night thinking to myself, “Today, I placed 30 people in positions, I know they’re excited and I’m excited.” That was my drive for choosing my own job roles throughout my career.
Q: Did you have a specific career plan that led to your current role at Alorica?
A: For me, it hasn’t necessarily been about making a long-term career plan. An opportunity came up a year ago which allowed me to continue to find jobs for people as a Sr. Director of Talent Acquisition. It helped get me back into managing people, an area in which I am also passionate about. Having been with Alorica for almost six years, I love making an impact on the organization in both areas.