IRVINE, Calif. – February 9, 2016 – Clients of Alorica have long known the positive impact of the company’s innovative customer engagement strategies.
“Creating insanely great customer experiences that surpass expectations is what Alorica is all about,” said Andy Lee, Chief Executive Officer of Alorica. “That’s why we’re honored to be recognized by Gartner as an industry leader. We believe it is for our passionate commitment to innovation and our unwavering dedication to our global clients.” This is the fifth consecutive year Gartner has named Alorica in its Magic Quadrant study and the first time they’ve positioned Alorica in the “Leaders” quadrant.
Thanks to a unique client management approach and unparalleled industry knowledge, Alorica continues to redefine the landscape. “With millions of customer interactions each year, it could be easy to lose some in the shuffle,” said Chris Crowley, Chief Client Officer. “But at Alorica, every single one of those moments matter. Caring intensely about them is what drives us to continuously exceed our clients’ expectations.”
For the “Magic Quadrant” report, Gartner analysts evaluated Alorica’s expertise, completeness of vision and ability to execute that vision.
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com.
About Gartner’s Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Magic Quadrant for Customer Management Contact Center BPO, TJ Singh, Misako Sawai, Brian Manusama, 28 January 2016
Trish DaCosta, LEWIS