Asia Pacific

Oceans away, our scale from metro to emerging cities leads the market.

24/7 support from 24 incredible sites.

With more than 30,000 employees in 24 locations and 14 years of acquired expertise, our people deliver insanely great customer experiences across a diverse set of verticals. Discover our locations in the Philippines, China and Australia—and learn why this part of the world is a hotbed of outsourcing solutions.

Our sites feature state-of-the-art facilities with on-site medical care, fitness centers and sleeping quarters. And with the investments we’re making in so many communities throughout the region, we’re not only making customers’  lives better—we’re making lives better for those in the countries we operate in.

24

Sites

1,000,000

Square feet of space

2nd

Largest provider in the Philippines

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Scalable, cost-competitive
solutions
for companies looking to globalize their business

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Access to leading technologies and processes within the industry’s fastest growing markets

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Strategically located infrastructure lets you pinpoint operations where they make the biggest impact on your business

Closer than you think! Offshore solutions in the Philippines that still feel domestic

The Philippines is one of the most established regions for outsourcing solutions in the world, largely attributed to its cost-effective, tech-savvy and highly motivated workforce. As one of the biggest outsourcing employers in the country, Alorica has 17 sites strategically located across metro Manila and provincial regions, giving you access to a decidedly qualified, abundant workforce. Our Philippines team is highly educated; 90% of our employees have earned a college degree and have excellent English skills—perfect for providing exceptional end-to-end services for US customers across all industries.

Pictured: Manila, Philippines

 

 

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Delight customers from Dalian

China is the golden ticket for companies needing support in Asian languages. In fact, the outsourcing market in China is growing at one of the fastest paces in the world—Gartner estimates a staggering CAGR of 21.94%. Operating here offers more ways for you to dazzle and delight customers with insanely great customer experiences—in Mandarin, Korean and Japanese! With a population of over 6 million people and more than 130 universities and vocational schools, the city of Dalian provides a highly-educated, energetic workforce to support your customers.

Pictured: Dalian, China

Our in-country Australian support delivers customer-centric, results-driven service every time

With a successful history of partnering with well-known Australian brands across multiple industries—healthcare, government, transportation, retail and more—we use leading-edge technology to drive better outcomes for you and your customers at every interaction. And we have a great breadth of experienced personnel, flexible solutions, and a focus on quality assurance, risk management, compliance, and security—so you can trust that you’ll have—as they say Down Under—“no worries, mate”.

Pictured: Sydney, Australia

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Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.