Europe

Offering multilingual European solutions for more than five decades.

Alorica solutions with European flair.

Alorica’s unique European outsourcing capabilities offer a combination of infrastructure access, strong connectivity and an educated talent pool with tremendous multilingual capabilities. With expertise operating in Europe since 1961, we have since nurtured a strong, tenured, in-country management team with diverse industry experience. Alorica’s size, experience and capacity allows for “hybrid” in-country and nearshore solutions, resulting in significant cost savings across Europe.

Take a closer look

  • Diverse expertise across a variety of industries and services
  • Tenured in-country leadership team, with management tenure averaging 8-11 years
  • Agent attrition several times lower than Europe and India averages

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Proximity and cultural integration with major markets in Western Europe

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Cost-effective solutions for in-country and European multilingual support

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Geographically varied locations provide business continuity and a range of cost options

The U.K. is your European hub for highly-tenured, multilingual solutions.

Alorica invested in its latest 800-seat facility in 2013, located in the heart of Preston and led by our local, tenured leadership team of 11 years. The city of Preston is home to over 3 million people and multiple higher education institutions, allowing Alorica to continuously hire and retain top talent. Over 30% of our U.K. employees are multilingual and successfully support a variety of European customers in and outside of the United Kingdom.

Pictured: England, United Kingdom

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Sofia is among the world’s most attractive outsourcing destinations.

Operating in Bulgaria since 2010, the Sofia market delivers a very agile and adaptable workforce for programs of all sizes. In fact, Sofia is ranked as one of the top 10 best places for start-up businesses in the world, especially for technology. It is no surprise that we experience the region’s lowest attrition rates and can easily staff nearly 1,000 seats for steady state and seasonal needs. Sofia is a premier outsourcing destination for cost-effective, multilingual and highly-educated employees, including many graduates from the 22 nearby colleges and universities.

Pictured: Sofia, Bulgaria