Last-minute changes to the scope loomed menacingly, but by hiring specialty coaches, enlisting additional expert resources and reducing unnecessary service dispatches, a major communications provider saved millions of dollars while observing a significant uptick in customer satisfaction.
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Robots—in reality, they’re pretty darn useful in helping agents solve simpler issues faster. Watch our video and discover how RDA and RPA processes can help agents deliver an insanely great customer experience.
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