Wouldn’t it be great to be able to predict when customers are satisfied with their service, or which ones will churn or stop subscribing? From online streaming services to social media platforms, some of the most successful companies have figured out how to do it right. Unfortunately, they won’t tell you how it’s done.
Alorica’s own Chief Data Scientist, Mark Wang, recently contributed a byline to CIO Applications where he offered his insights into how global brands can create insanely great customer experiences using data. Specifically, Mark offers various tips on how data analytics and customer experience intelligence strengthen employees to provide the best service.
Take a read! And when you’re done, take a closer look at who Alorica is and how we can help you create insanely great customer experiences here.