It took a few detours before Christian Swanson’s career journey brought him to Alorica. A quick glance of his resume proves it: restaurants, animal clinics, landscaping, marketing, advertising, sales, construction, electrical work …
“I dabbled in everything,” he said. “I was always trying to find my niche.”
Now an Operations Manager at our Austin site, he’s proud to say that people and business solutions are what finally kept his interest.
Nearly nine years ago, Christian started as an inbound agent. His passion for the job quickly landed him a promotion. But his climb didn’t stop there. Within six months, he moved to a higher-profile team. From there, he quickly elevated to the position of performance coach, helping develop other employees into great agents.
“I set the bar high and lead by example,” explains Christian. “Being the best I can be inspires others to be the best they can be.”
Not one to sit still (as an avid fisherman, Christian many times finds himself out on the water twice in one weekend!), Christian pushed himself in his career and requested a transfer to a new business unit. While in that position, he helped develop processes and reporting strategies that are still in use. His work has influenced speed to proficiency as well as the development of future team leaders.
“I try to bring fun and creativity to the job and find exciting ways to increase efficiency,” he said. “I like to view something analytically, question why it’s done the way it is, and come up with new strategies to do it better. There’s nothing better than revolutionizing an approach and yielding the best results ever.”
Christian’s natural bent toward curiosity (he’s also an artist and a cook) along with his insanely great performance led to roles as interim Operations Manager and full-time Operations Manager. During that time, Christian made a significant impact and helped turn around a business unit that had been suffering. In May 2017, Christian was reassigned to yet another team that, under Christian’s leadership, has now exceeded client goals for customer service/agent quality scores for five consecutive months.
For Christian, sharing his skills and perspectives with his team and helping them recognize and achieve their own potential is one of the most fulfilling parts of his job.
“I keep coming back because I keep succeeding and growing, and growing others,” Christian said. “Each day when I leave, I ask what I can do to make tomorrow even better than today. That day-to-day point of reference makes me eager to come back and do it again.”