Did you know the average attention span is now a mere 90 seconds? In the wake of the digital age, the way that individuals have grown accustomed to sourcing information is through quick searches for material on the Internet and, within seconds, finding the answers they need. Couple this instant gratification mindset with the fact that more than one in three American workers (35 percent) are millennials, the most effective way to share information with the latest generation of employees has drastically changed.
To respond to this new way of learning, Irene Tan, Learning & Development Sr. Director, and her team, including Romeo Gulmatico, Learning & Development Sr. Instructional Design Manager, have been working to implement microlearning, defined as a way of teaching and delivering content in small bursts. While classroom-style lectures and re-training video marathons may have been effective in the past, microlearning has proven to produce rapid results as an innovative employee training approach to ensure agents are familiar and knowledgeable to provide the best customer service on behalf of their clients
Interested in learning more? Irene recently contributed an article to trade magazine Training Industry, which offers insight into how microlearning works, its benefits and results. Read the article here. Want to learn even more about microlearning? Read here how microlearning led to a 96% compliance rating for an Alorica client, a major retail pharmacy provider.