Financial Services

Exceptional customer care is the best investment you can make.

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Industry Spotlight: Property & Casualty Insurance

Alorica helps P&C insurers provide exceptional, high-touch support to customers. These contented customers are worth three times more in lifetime NPS value than passive customers.
Case Study

All About the Agents

A leading provider of financial services was preparing to launch its first coalition loyalty rewards program—and was unsure about what to expect.
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Supporting the entire customer lifecycle.

The most successful financial institutions are those which maintain long-term customer relationships. Alorica provides a seamless customer experience, with self-serve support, innovative sales and retention, customer-centric receivables management and predictive analytics that yield customer insights.

Industry experience and insights.

  • We serve 6 of the 10 largest banks on the Fortune 500
  • Alorica partners with more than 100 banking, financial services and insurance clients
  • Our team of 10,000+ financial services professionals works with customers around the world

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PCI-compliant solutions that protect customer data and brand reputation

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Optimized self-service empowers customers while reducing costs and call volumes

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Data-driven insights help enhance the customer experience and improve outcomes

Results you can measure.

  • Saved 8 out of every 10 customers who were intending to cancel their credit card
  • Reduced average handle time by 30% and saved $1.5 million annually with application rewrite
  • Increased NPS results by 18% after data mining and implementing process improvements

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Putting the customer at the center of it all.

  • Revenue generation services offer multi-channel outreach campaigns to acquire new customers, sell additional products and services and win back or retain existing customers
  • Customer Experience Transformation (CxT) services optimize contact channels and identify opportunities to enhance customer loyalty
  • Financial care helps to reduce fraud, verify credit eligibility and maintain customer relationships in order to cure accounts before they become delinquent
  • Alorica compliance teams monitor the industry and help you prepare for and follow evolving regulatory requirements

All About the Agents

A leading provider of financial services was preparing to launch its first coalition loyalty rewards program—and was unsure about what to expect.

View Case Study
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calls processed within the first six weeks of program launch
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conversion rates for loyalty program enrollments
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or higher service level expectations, even during volume spikes

Making the customer king.

A Canadian credit card issuer was seeking an experienced partner to provide end-to-end services—customer care, insurance sales, fraud, credit services and back office functions. By achieving results and enhancing customer experience, the client awarded Alorica 100% of their ecommerce operations.

20%

Reduction in average handle time

12%

Higher than goal for Kept Promise Rate (KPR)

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Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.