A delighted subscriber is an engaged and loyal customer.
The gamer. The streamer. The Reddit-obsessor—no matter how an individual chooses to engage, or what content he or she consumes, they are all “connected customers”—and each day, they utilize an interconnected ecosystem, vastly different from yesterday’s singular and detached subscriber experience. The digital landscape is constantly evolving, and it’s one that Alorica understands from both a product and skill-set perspective—helping you create a seamless experience, so your subscribers stay happy, engaged and loyal to your brand.
Actionable analytics help to grow your customer base and increase loyalty
Optimized self-service empowers customers while reducing costs and call volumes
Scalable staffing solutions support every event, every season
A large media and broadcasting company, committed to supporting and improving their customers' subscription experience, needed a solution to stop customer attrition. That's where we stepped in.
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The moment when a customer reaches out for support after acquiring a new product or service, is a golden opportunity to drive customer satisfaction AND gather insight at the same time. Four key steps and a little planning can turn this initial customer support call into continuous improvement and a gift for future innovation.
Alorica recognized as a Leader and Star Performer in Everest Group consulting and research firm’s 2017 Contact Center Outsourcing (CCO) – Service…
Are Millennials from Mars? There has been so much discussion about how to hire and retain this group that one begins to wonder if they’re from another planet. While understanding and decoding this group is paramount, there are ways to create a talent attraction strategy that appeals to them. The most important weapon is your employer brand.
Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.
