Media & Entertainment

A delighted subscriber is an engaged and loyal customer.
 

 

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Personalized, omnichannel solutions to build loyalty.

The gamer. The streamer. The Reddit-obsessor. Every day, no matter how your customers engage—or what content they consume—they all utilize an interconnected digital ecosystem. Alorica understands this rapidly-evolving landscape and is positioned to help you develop and maintain a seamless customer service experience—so your customers stay happy, engaged and loyal to your brand.

Experience and insights.

  • 20+ Years of Industry Experience in all things gaming, streaming and entertainment related—with a deep well of digital knowledge to help drive your business forward and improve the customer experience
  • End-to-end services leverage a team of tech-savvy, entertainment-loving Aloricans who support our sports media, streaming platforms, broadcasting networks and gaming provider clients
  • A Scalable and Flexible partner; with a global footprint, we can quickly ramp for launches and unforeseen volume spikes
  • Our Team of Experts offers demonstrated expertise across voice, chat, SMS, social media and more
  • Alorica provides solutions for the entire customer lifecycle— including acquisition and enrollment, customer care and tech support, up-sell and cross-sell, retention and win back, collections and more
  • Trust & Safety Expertise; protect customer data, identify malicious users and mitigate potential fraud

Gaming Outsourcing Solutions

24/7 gaming support for the 24/7 gaming community.

  • Player Support includes a combination of services
    designed to enhance the gamer experience and
    increase loyalty
  • Technical Support troubleshoots and resolves
    gaming issues to mitigate player frustration
  • Game Play Info builds and supports knowledge
    management, provides tips and tricks
  • Community Moderation prevents online abuse by moderating content based on intent, local context, and community guidelines
  • Trust & Safety protects customer data, identifies
    malicious users and mitigates potential fraud
  • Go-To-Market supports marketing and sales
    campaigns, and product launches

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Streaming Outsourcing Solutions

Goodbye, Cord. Hello, Content.

Binge-worthy solutions and support for the Streaming Industry.

  • Tech Support—support customers 24×7 to solve their technical issues
  • Streamers at the core—using advanced hiring profiles and predictive analytics, we attract best-fit talent
  • Care Experts—demonstrated expertise across voice, chat, SMS and social media
  • Financial Services—resolve customer billing questions
  • Retention—are your customers on the right subscription plans? Our experts help proactively up-sell/cross-sell

Results you can measure.

45%

increase in customer saves using predictive analytics for a satellite service provider

$5.3M

saved annually with process automation for a broadcasting company

21%

increase in primary service unit yield for a multi-national media corporation

Let's get started.

Your business has unique subscriber needs. See the difference a personalized solution can mean to your customer retention, satisfaction and bottom line.