Media & Entertainment

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White Paper

Increasing Revenue Generation with Contact Center Outsourcing

Is now the right time to increase revenue? You tell us. Start with the right tools—extensive analytics, rigorous operational standards and smarter dialing techniques—and you can enhance your company's revenue stream.
Blog

Taking a Bite Out of Churn, One Customer at a Time

As customers become more empowered to select goods and services that fit best into their lifestyle, it is imperative that businesses work harder to retain the customers they have.
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Personalized, omnichannel solutions to build loyalty.

The gamer. The streamer. The Reddit-obsessor. Every day, no matter how your customers engage—or what content they consume—they all utilize an interconnected digital ecosystem. Alorica understands this rapidly-evolving landscape and is positioned to help you develop and maintain a seamless customer service experience—so your customers stay happy, engaged and loyal to your brand.

Experience and insights.

  • 20+ Years of Industry Experience in all things gaming, streaming and entertainment related—with a deep well of digital knowledge to help drive your business forward and improve the customer experience
  • End-to-end services leverage a team of tech-savvy, entertainment-loving Aloricans who support our sports media, streaming platforms, broadcasting networks and gaming provider clients
  • A Scalable and Flexible partner; with a global footprint, we can quickly ramp for launches and unforeseen volume spikes
  • Our Team of Experts offers demonstrated expertise across voice, chat, SMS, social media and more
  • Alorica provides solutions for the entire customer lifecycle— including acquisition and enrollment, customer care and tech support, up-sell and cross-sell, retention and win back, collections and more
  • Trust & Safety Expertise; protect customer data, identify malicious users and mitigate potential fraud

Gaming Outsourcing Solutions

24/7 gaming support for the 24/7 gaming community.

  • Player Support includes a combination of services
    designed to enhance the gamer experience and
    increase loyalty
  • Technical Support troubleshoots and resolves
    gaming issues to mitigate player frustration
  • Game Play Info builds and supports knowledge
    management, provides tips and tricks
  • Community Moderation prevents online abuse by moderating content based on intent, local context, and community guidelines
  • Trust & Safety protects customer data, identifies
    malicious users and mitigates potential fraud
  • Go-To-Market supports marketing and sales
    campaigns, and product launches

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Streaming Outsourcing Solutions

Goodbye, Cord. Hello, Content.

Binge-worthy solutions and support for the Streaming Industry.

  • Tech Support—support customers 24×7 to solve their technical issues
  • Streamers at the core—using advanced hiring profiles and predictive analytics, we attract best-fit talent
  • Care Experts—demonstrated expertise across voice, chat, SMS and social media
  • Financial Services—resolve customer billing questions
  • Retention—are your customers on the right subscription plans? Our experts help proactively up-sell/cross-sell

Results you can measure.

45%

increase in customer saves using predictive analytics for a satellite service provider

$5.3M

saved annually with process automation for a broadcasting company

21%

increase in primary service unit yield for a multi-national media corporation

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Your business has unique subscriber needs. See the difference a personalized solution can mean to your customer retention, satisfaction and bottom line.