Media & Entertainment

A delighted subscriber is an engaged and loyal customer.

Personalized, omni-channel solutions to build loyalty.

The gamer. The streamer. The Reddit-obsessor—no matter how an individual chooses to engage, or what content he or she consumes, they are all “connected customers”—and each day, they utilize an interconnected ecosystem, vastly different from yesterday’s singular and detached subscriber experience. The digital landscape is constantly evolving, and it’s one that Alorica understands from both a product and skill-set perspective—helping you create a seamless experience, so your subscribers stay happy, engaged and loyal to your brand.

Industry Experience and insights.

  • Over 10,000 tech-savvy, entertainment-loving team members supporting our sports media and broadcasting networks, major publishers and cable and satellite clients
  • Our average media and entertainment client tenure is nine years
  • Alorica uses customized trouble ticketing systems to best support digital media subscribers

image

image

Actionable analytics help to grow your customer base and increase loyalty

image

Optimized self-service empowers customers while reducing costs and call volumes

image

Scalable staffing solutions support every event, every season

Results you can measure.

  • 45% increase in customer saves using predictive analytics for a satellite service provider
  • $5.3 million saved annually with process automation for a broadcasting company
  • 21% increase in primary service unit yield for a multi-national media corporation

image

image

Putting the customer at the center of it all.

  • Revenue generation services offer consultations and multi-channel outreach campaigns to acquire, up/cross-sell, renew or win-back media subscriptions
  • Customer care and retention experts ensure interactions delight the subscriber, who comes away understanding the brand value of the product or service they purchase
  • Self-service solutions empower subscribers to quickly resolve issues and reduce contact volumes
  • Detailed customer journey mapping analyses identify high-effort interactions and opportunities to enhance subscriber loyalty

Reconnected (and It Feels So Good)

A large media and broadcasting company, committed to supporting and improving their customers' subscription experience, needed a solution to stop customer attrition. That's where we stepped in.

View Case Study
0
increase in customer contact rate
0
increase in conversion rate
0
increase in saves per hour
0
increase in account "value saved"

Let's get started.

Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.