The 2019 CCW Excellence Awards honored Alorica as BPO of Year—recognition of our commitment to understanding, respecting and embodying the brands we serve.
But what did it take to bring home this awesome win?
- Better talent. Faster process. With our new recruiting chatbot, we add qualified talent to the team faster by handling inquiries simultaneously, providing real-time responses and conducting candidate screenings 24/7/365 worldwide.
- Training, reimagined. Utilizing microlearning and gamification, our training protocols get team members prepared faster and more confidently—and reinforce both the client brand and our own internal culture.
- Scaling for success. Nimble and agile in nature, we support changing client demands with a can-do attitude and an eective approach to rebadging.
- A host of comprehensive solutions. Deliver effortless customer experiences while optimizing your operation with solutions from CX Journey Mapping to Intelligent Automation.
Download our BPO of the Year infographic and learn how Alorica can help you improve the customer experience, enhance brand loyalty and work with you to make lives better…one interaction at a time.
We’re thrilled to be BPO of the Year—but we’re more focused on the road ahead. Reach out, and let’s talk about how we can improve the customer experience, enhance brand loyalty and work together to make lives better…one interaction at a time.