A North American automotive manufacturer was at wit’s end. High attrition and poor customer satisfaction from a frustratingly ineffective customer service provider led the company to reach for the reset button—and to rebadge with Alorica. As a result, the client experienced a 7% increase in employee satisfaction and record-breaking CSAT scores.
Download the case study to learn more.
Visit our Transportation and Logistics Call Center Outsourcing Solutions page to explore how we can help put your customer management solutions on cruise control.