The Affordable Care Act is creating an increase in customer service inquiries to health insurance providers—leading insurance providers to streamline the way they interact with their customers.
The Affordable Care Act is creating an increase in customer service inquiries to health insurance providers—leading insurance providers to streamline the way they interact with their customers.
One of the first stumbling blocks of business process transformation is identifying meaningful automation opportunities. A typical process will have a management…
In today’s healthcare industry, consumers expect—even demand—transparency and simplicity. A 2012 survey on healthcare revealed that “30% of respondents wanted their patient… experience to be the same as any other customer experience they have—such as shopping, hotel and travel.”
Who We Are is a big part of what makes us insanely great—discover why!…
A typical year: 800,000 social media interactions. 2.3M chat conversations. 500M discussions over the phone. Discover What We Do—and find out what…
With more than 15,000 employees dedicated to healthcare, our thousands of PBM advocates support a variety of prescription processes, ranging from mail…
