Want to know how thousands of your customers feel about your brand in real time?
Or what about how you can identify ineffective self-serve tools and broken operational processes to reduce call volume?
You’ll find answers to these and other questions in the capabilities of Alorica’s enhanced data and CX solutions. We’ve tossed small sample surveys and other old-school tools into the trash and incorporated Verint’s Speech Analytics technology into our global digital platform. That means millions more insanely great experiences for our client’s customers as we reduce call volume, churn and improve customer satisfaction.
How does it work? By analyzing the voice recordings of incoming customer calls on a massive scale and with fuller insights than random surveys and manual processes. We can share with our clients what nearly every one of their customers think, feel, want and need in real time. Imagine the possibilities — like proactively engaging potential detractors based on their common calling and speech patterns. The potential for deeply enhancing the customer experience is boundless!
To learn more about Alorica and how we differentiate from the competition by making lives better, one interaction at a time, please visit our Solutions page.