With more than 15,000 employees dedicated to healthcare, our 4,500 Payer advocates support a variety of Payer processes, ranging from member enrollment to wellness outreach. And unlike other partners, Alorica’s dedicated healthcare model and Healthcare Innovation Hubs focus on hiring and certifying individuals who can relate to your members and your company culture, with higher proficiency and performance than other outsourcing providers.
Download the overview to learn more about our Healthcare Payer solutions, and how we can go to work for you.
It’s expensive and capital-intensive to deploy infrastructure, train top talent and establish quality control mechanisms. And it can be even more expensive to do so in a way that maintains outstanding member satisfaction. Alorica is equipped to quickly deploy right-sized solutions to support your unique business needs today, and ramp them up as demand increases. We were the recipient of the Frost and Sullivan 2014 North American Healthcare BPO Customer Value Leadership Award, for our success in delivering commercially-viable, actionable cost savings initiatives each quarter – effectively demonstrating our ability to keep you from having to choose between keeping costs in check and delivering a positive brand experience.
IMPROVING QUALITY AND ENSURING COMPLIANCE
Costs are only part of the equation — you also need to uphold the utmost quality in your service offering – not only to satisfy regulatory and compliance requirements, but also to provide your members with an outstanding brand experience. Alorica matches HIPAA and PCI-compliant solutions with best-practice training and progressive technology to provide voice and non-voice solutions that support your business goals. Additionally, we maintain a dedicated healthcare compliance team to help you keep in line with all state and federal regulations.
ENHANCING THE MEMBER/PATIENT EXPERIENCE
In today’s consumer-driven model, providing a great customer experience is no longer just an acquisition strategy — it’s an expectation. Alorica, awarded the 2015 CRM Excellence Award by TMC for its “Customer Experience Transformation” platform, works closely with its partners to optimize the member and provider experience. By mining data and gleaning customer insights, we identify ways to reduce unnecessary contact volume, encourage the use of self-help options and select technologies that will improve outcomes.
In this manner, Alorica helps clients reduce call volumes and expenses, while simultaneously improving the member experience. Win-win, all around.
ALORICA SUPPORTS HEALTHCARE PAYER CLIENTS THROUGH:
- Member acquisition
- New member enrollment (licensed and non-licensed support)
- Claims processing, status and adjustments
- Appeals and denial management
- Account maintenance
- First party & early intervention collections
- Wellness outreach
…and much more!