Improving Performance Variability: Recruit to Suit
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Recruiting typically requires a series of prescreening, phone calls and in-person interviews, but modern technology is removing a lot of the stress from the process. Now, multiple candidates can conveniently apply for jobs at any hour through chatbots, and then hiring teams can review the interview transcripts to find potential matches for available positions. And because today’s increasingly complicated customer service conversations require highly proficient agents with the right personalities and skill-sets, hiring analytics can help contact centers quickly assess the best-fit talent up front.
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