This call may be monitored or recorded for quality or training purposes. We’ve all heard this line; it’s just like when you walk into a store and see a sign saying, Smile, you’re on camera!
Knowing that someone may be listening or watching is an opportunity for both customer and employee to contribute to a smooth interaction. And if that interaction is negative or unproductive in some way, we can use technology to reveal what went wrong.
Like surveillance video, tracked call data is essentially a gift bestowed by your customers. Through their speech and behavior patterns, we can extract valuable insights and build plans for future improvements.
Discover how Alorica gets to the bottom of customer issues by leveraging speech and learning analytics tools with our renowned Customer Transformation Experience team. Download the Improving Performance Variability: Track and Analyze eBook now!