Traditional contact center KPIs may not indicate service delivery issues, and tend to drive unintended behaviors. We can help. Download the full infographic here.
In today’s tough business environment, no one can afford disenchanted workers that feel actively or passively disengaged in their jobs. Discover how Gamification can change all that.
Industry-leading organizations know that customer service has to sit at the forefront of priorities, and market research suggests their dedication to the customer has paid off.
As customers become more empowered to select goods and services that fit best into their lifestyle, it is imperative that businesses work harder to retain the customers they have.
“Know your customer” has been a retail rallying cry for the past…
Irvine, California-based Alorica Inc. is creating 420 jobs in northeast Houston after closing an acquisition of Plano, Texas-based Expert Global Solutions last year. The jobs are being created at an EGS location at 3200 FM 1960 Road West in Humble. The location already employs 960 people, and 85 of the new 420 positions have been filled.