Is now the right time to increase revenue? You tell us. Start with the right tools—extensive analytics, rigorous operational standards and smarter dialing techniques—and you can enhance your company’s revenue stream.
Is now the right time to increase revenue? You tell us. Start with the right tools—extensive analytics, rigorous operational standards and smarter dialing techniques—and you can enhance your company’s revenue stream.
The moment when a customer reaches out for support after acquiring a new product or service, is a golden opportunity to drive customer satisfaction AND gather insight at the same time. Four key steps and a little planning can turn this initial customer support call into continuous improvement and a gift for future innovation.
A common topic of conversation in the customer experience world is the ideal customer satisfaction survey. How many questions should it include?…
Want to differentiate your brand? It starts with the right omnichannel framework. Here are three questions (and answers) to help give your customers the seamless support they deserve.
Who We Are is a big part of what makes us insanely great—discover why!…
A typical year: 800,000 social media interactions. 2.3M chat conversations. 500M discussions over the phone. Discover What We Do—and find out what…
