Is now the right time to increase revenue? You tell us. Start with the right tools—extensive analytics, rigorous operational standards and smarter dialing techniques—and you can enhance your company’s revenue stream.
Is now the right time to increase revenue? You tell us. Start with the right tools—extensive analytics, rigorous operational standards and smarter dialing techniques—and you can enhance your company’s revenue stream.
The moment when a customer reaches out for support after acquiring a new product or service, is a golden opportunity to drive customer satisfaction AND gather insight at the same time. Four key steps and a little planning can turn this initial customer support call into continuous improvement and a gift for future innovation.
Alorica recognized as a Leader and Star Performer in Everest Group consulting and research firm’s 2017 Contact Center Outsourcing (CCO) – Service…
A common topic of conversation in the customer experience world is the ideal customer satisfaction survey. How many questions should it include?…
Brands that adopt cutting-edge technologies can often provide a better experience for their customers, which is why we see many companies adopting video chat as a customer support tool.
How can you keep your business in motion and on an upward trend by not only bringing on new customers, but maintaining the customer relationships you already possess?
