Standardizing billing and first party collection across 10 hospitals required a three-way partnership. Not only did Alorica work closely with both the client and its partner, Connance, to help our client achieve its goals, but we also leveraged the partnership in innovative ways to further improve patient satisfaction and increase performance liquidation rates.
- Lack of standardization in procedures and policies across the organization’s numerous hospitals
- Data not aligned in a uniform manner across sites
- No uniform methodology to rate and compare multiple hospitals’ performance
- Reduced aging for balance after insurance and straight self-pay
- Increased performance liquidation
- Improved patient loyalty and brand image by achieving high levels of customer satisfaction
- Standardized policies and procedures across the organization
Click the link above to download the full case study.