Alorica has built the industry’s largest employee network across the U.S. and Canada that ensures our clients maintain streamlined operations, efficiency and a scalable, repeatable and quality workforce.
Homegrown Outsourcing Solutions
Finding the right support doesn’t have to mean looking for an outsourcing partner half a world away. Alorica has built a network across the U.S. and Canada that ensures our clients have access to streamlined operations, efficiency and a scalable, quality workforce right where they need it—in their own backyard.
With the industry’s largest employee network across the U.S., we offer unmatched capacity and scalability of a highly-skilled workforce. Alorica employees operate from 90 domestic locations in 75 cities across 30 states, and our more than 50,000 U.S.-based team members are all dedicated to making lives better…one interaction at a time.
For our clients who hail from the Great White North, we offer the same awesome support. With roots in Canada since 1936—and in our current locations since 1998—Alorica is a leader for in-country Canadian support. Our four centers are home to nearly 1,000 multilingual Canadian agents in Ontario, Quebec and British Colombia provinces. Pretty sweet, eh?
Fast Facts Strategic Footprint
- More than 90 locations in the U.S. and Canada
- Nearly 5 million square feet of work space
- Support in all North American time zones
- Multilingual capabilities include English, Spanish & French
- Customer care
- Financial solutions
- Technical support
- Revenue generation
- Omni-channel solutions
- Operations in North America since 1936
- Tenured, local leadership teams
- Customizable solutions with a blend of on-site and Work-at-Home agents
Expansive Footprint, Exceptional Service
In our more than 30 years of experience, we’ve learned that speed and agility are paramount to success. That’s why our domestic solutions are fast and flexible—to put it mildly. An innovative on-boarding process and immersive agent training ensure new team members are 100% ready to engage with your customers. Meanwhile, our in-house product labs simulate the customer experience, preparing agents with realistic, hands-on training. Bottom line? Your customers always receive friendly, knowledgeable and competent help. We supply traditional brick-and-mortar service models at our 90 locations, along with a fully-staffed Work-at-Home model. And, we can create a custom-blended solution of on-site and Work-at-Home agents, if that suits your needs best. We don’t want to simply be your vendor—we want to be your partner. And that means producing strong, scalable solutions that deliver insanely great experiences to your customers—bar none.
A Commitment to Culture
There’s nothing we value more—or take greater pride in—than the culture we’re constantly building at Alorica. Our Game Changer program celebrates and rewards top performers around the world, while Milestone recognizes each employee’s years of service and loyalty. From individual and team celebrations to company-wide contests and opportunities to give back to the community, we work hard to keep our people feeling engaged, inspired and connected to the company.
Led by a Culture Champion, each site has its own Culture Committee, whose members plan on-site events, help oversee company-wide celebrations and contests and gain VIP access to company news.
AloriCares: It’s an honor to give back to those who have given so much. Through our veteran’s initiative, AloriCares, we are privileged to provide career opportunities for returning veterans and active-duty spouses, supporting them to grow professionally and enabling them to provide for their families.
Making Lives Better with Alorica: MLBA empowers Alorica employees to give to those in need within their own communities—allowing them to share the love with the people, and in the places, that matter most to them. Over the past three years, MLBA has raised more than $3 million and given out more than $2.5 million in grants.