A major pharmacy benefit management company was looking to increase the efficiency of their customer care and sales program. Specifically, they needed to educate customers on how signing up for a 3-month prescription subscription (say that three times fast…) could save them money.
Alorica was tasked with contacting the majority of customers on the first attempt, along with maximizing ROI and conducting all the calls to keep in line with compliance.
Sleeves were rolled up. It was time to work.