The healthcare sector is constantly evolving; from the Affordable Care Act to industry consolidation, the pressure on payers continues to increase.
The ‘Age of the Customer’ has pressed most industries to redesign their customer relationship model to fit the needs and wants of an informed and involved patient. With retail, tech and airline industries paving the way, many healthcare providers and payers are on their way to connect to their customers on a more efficient, transparent level.
The Affordable Care Act is creating an increase in customer service inquiries to health insurance providers—leading insurance providers to streamline the way they interact with their customers.
More than 400 providers have selected Alorica to develop and deploy custom solutions that serve both the patient and the business.
As the size of the U.S. healthcare market approaches $3 trillion, healthcare providers, payers and pharmaceutical manufacturers are turning to trusted partners like Alorica to help them succeed.
People today are more empowered and involved in key decisions about their healthcare than ever before.