A BRIEF ALORICA PRIMER
With 30 years of experience, more than 150 contact centers around the globe and 6,000 at-home agents, we know how to provide flexible, scalable and cost-conscious solutions for Direct Response programs.
• Over 1 billion served. Not hamburgers. Calls – using flexible, high-volume solutions
• Extensive experience in Consumer Products, Financial Services, Healthcare, Insurance and Pharmaceuticals
• Unmatched compliance record: TSR, FTC, HIPAA, PCI, TCPA
• Peak flexibility is up to 3x higher than traditional contact center staffing models
• Up to 90% of inbound callers converted, maximizing lead generation
WE DON’T WANT TO BE DIFFERENT. WE WANT TO BE BETTER – BY BEING DIFFERENT.
At Alorica, we’re dedicated to delivering insanely great customer experiences… one interaction at a time. That can only happen when we truly understand our clients – their unique challenges, position in the marketplace and growth strategies. Every client is distinctive and every solution is custom. We don’t follow the same playbook as the other guys, and that’s how we like it.
In our 12 years as a client of Alorica, we have seen many changes on how we interact with our customers. Whether it’s IVR, Live Agent or revenue enhancement programs, our Alorica team continues to be innovative and responsive to our needs. Their cost effective solutions and reliability have played a large part in our continued growth. When performance counts, we simply trust Alorica to exceed our expectations. ~Alorica Direct Response Client
SOLUTIONS & CAPABILITIES
- Multi-skilled, highly-trained employees specializing in product sales, lead generation and customer care calls are exceptionally flexible and available for rapid launch
- Tenured Account Management and Creative Services ensure accurate and rapid speed-to-market
- Multiple agent solutions are blended with IVR automation for cost-effective and interactive programs
- Spectrum™, Alorica’s proprietary WFM technology, enables highly flexible staffing to match ever-changing media schedules
- End-of-call revenue generation programs using SmartSell™ technology designed to increase client revenue
- Dedicated 24x7x365 platform monitoring ensures rapid response to shifting staffing needs and unforeseen events
DON’T TAKE OUR WORD FOR IT.
A high-dollar household appliance brand sought a Direct Response program. It was on. It was so on.
• IVR intelligently captured front-end data
• Elite Sales Group converted high-end sales
• SmartSell technology identified up-sell opportunities based on customer buying patterns
• Flexible home agent staffing made sure all calls were answered even though volume tripled
This program launched with a pilot effort to handle only 3% of calls, but thanks to a wildly successful outcome, we now handle 100% of the business. Our client saw a 17% increase in Revenue Per Order, a 13% improvement in overall high-end product order conversion rates and a 6% cost reduction, thanks to Alorica’s blended solution and automation technology.
We never get tired of earning wins for our clients. Let us earn one for you.
Click above to download the full white paper.