Operating in China lets us delight clients and customers with insanely great customer experiences—in Mandarin, Korean and Japanese!
Why China and Japan?
China and Japan have both embraced a modern, tech-driven society. Coupled with a highly-educated population, both countries offer a compelling value proposition for companies in need of support in Asia.
Alorica’s footprint in the region has grown substantially, with sites in China (Dalian and Tianjin) and Japan (Sendai) now open. Our locations provide a secure, stable environment from which to provide customer service—and are powered by agents who demonstrate a passion for solving problems each and every day.
Fast Facts Strategic Footprint
- Average agent tenure of 5 years
- Over 400 total seats combined in China and Japan, with expansion capabilities
- 80,655 square feet of Alorica awesomeness
- Customer care
- Technical support
- Revenue generation
- Omni-channel solutions
- Multilingual agents that speak Mandarin, Korean and Japanese
- Highly-educated workforce, with over 40 universities in the region
- Tenured, local leadership team
Powerful Solutions, Exceptional Capabilities
Our in-country solutions are fast and flexible—to put it mildly. We can launch operations quickly, and we have the tools, resources and experience to get the job done. An innovative on-boarding process and immersive agent training ensure new team members are 100% ready to engage with your customers. Meanwhile, our in-house product labs simulate the customer experience, preparing agents with realistic, hands-on training. Bottom line? Your customers always receive friendly, knowledgeable and competent help.
Alorica provides customer care, technical support, revenue generation and omni-channel solutions. Everything we do is supported by a performance-focused organizational structure, and overseen by our passionate, seasoned leadership.
We don’t want to simply be your vendor—we want to be your partner. And that means producing strong, scalable solutions that deliver insanely great experiences to your customers—bar none.
Happy Employees Create Happy Customers
Our people are our number one asset. That’s why we offer:
- Competitive salary and benefits
- Robust career development programs
- State-of-the-art facilities—recently renovated to
- Prime locations; Dalian is situated in include bright aesthetics and collaboration rooms the Hi-Tech Zone of the city
- Proximity to an international airport and an extensive bus and metro system makes commuting and getting around a breeze
A Commitment to Culture
There’s nothing we value more—or take greater pride in—than the culture we’re constantly building at Alorica. Our Game Changer program celebrates and rewards top performers around the world, while Milestone recognizes each employee’s years of service and loyalty. From individual and team celebrations to company-wide contests and opportunities to give back to the community, we work hard to keep our people feeling engaged, inspired and connected to the company.
Each site has its own Culture Committee, whose members plan on-site events, help oversee company-wide celebrations and contests and gain VIP access to company news. Led by a Culture Champion, these individuals act as brand ambassadors and help maintain a fantastic working environment for the entire team.
The best part about working in communities around the globe is the opportunity to make a difference in so many lives. Especially during the holiday season, our China and Japan sites enjoy donating their time and resources to causes that are near and dear.