Feedback tells you how you’re doing—but it doesn’t tell you how to respond. That’s where we come in. Download the full infographic here.
“Know your customer” has been a retail rallying cry for the past several decades. As businesses continue to evaluate and segment data…
Based on research by Ovum, a market-leading analyst firm, the demand for omnichannel services by today’s consumers is growing. Learn how Alorica enables enterprises across various verticals to leverage one or several channels.
Brands that adopt cutting-edge technologies can often provide a better experience for their customers, which is why we see many companies adopting video chat as a customer support tool.
A true Customer Experience Transformation requires addressing the complete customer experience—not just looking at one touch point in the process.
As millennials reshape the consumer landscape, it’s critical to ensure that your solutions align with their customer experience expectations.