In a labor market with the lowest unemployment since 2001, finding and hiring talent is hard. Quickly getting individuals and teams to a level of proficiency to handle complex interactions can be even tougher. What cannot be stressed enough is the importance of increasing speed to proficiency. This imperative not only drives up customer satisfaction and the customer experience, it also increases the ROI and profitability of your programs. Here are a few smart tactics to take your teams from good to insanely great.