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CX Strategies In The US And Europe

Reposted from CX Files. Authored by Mark Hillary | Host 

Matt Sims is the President of EMEA at Alorica. He is based in the UK. Headquartered in the US, Alorica has recently been leaning into Europe, so Mark Hillary called Matt to explore the differences between the European and American CX markets and how economic uncertainty may affect CX and BPO strategies.

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