Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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You can’t run a company in highly-competitive industries like the ones we serve (i.e. retail, healthcare, telecommunications, travel & hospitality, transportation & logistics, etc.) without making the employee experience a top priority.
With the cost of replacing an employee between 50 to 250 percent of their salary, retention is critical in meeting KPIs.
More importantly, it impacts company culture, such as productivity and morale, which can ultimately affect the bottom line. In an employee-driven job market, it’s not just about attracting the right candidates, but about keeping them.
I’ve been in the BPO industry for a lot longer than I’d like to admit, and in that time, I’ve learned what a positive work environment means to employees. At Alorica, where I oversee 40,000 employees from our Asia-Pacific operations,
there are several award-winning initiatives we’ve created that have had a remarkable impact on our people and business. From our unique approach to onboarding to clear career paths, I’m proud of Alorica’s commitment to prioritize
its people and the payoff is significant.
Here are three steps your company can take now to increase employee retention, improve company culture and produce wining results. So far, it’s working for us!
Want to learn more about how Alorica creates an insanely great culture that leads to passion, performance and possibilities? Go to alorica.com or email us at
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.