Mary Knight has a magnetic personality and a zest for life. It’s contagious. She started out as a Customer Service Representative 10 years ago, and now works as an Operations Manager overseeing 13 supervisors. Mary’s husband had a terrible accident at his job a couple years back where he was disabled by a chemical burn to his lungs. It’s been quite a trial for her and her family. “He has to use an oxygen tank when he exerts himself. His airway is fine going out but it’s restricted going in.” Not only has Mary been able to cope with their setback, but somehow her spirit is as bright as ever. Part of the secret, she says, is work. Being focused and engaged at work has been a blessing.
“Alorica has been amazing. Actually, one of the things that I embraced was the Passion, Performance, and Possibilities because I just believe that in life when you’re truly passionate about something, it gives you a different drive and you will go beyond what you think you can do—and that has really pushed me. And my husband embraces that, too. He’s my biggest supporter.”
Mary helps herself by helping others. “If you’re not passionate about your job, you will never be able to perform at the level that’s expected of you,” she said. “I’m always asking myself, ‘How can we develop the passion in others—to inspire them to grow and perform where we open up possibilities, as well as opportunities?’”
“In spite of my challenges, this is the happiest I’ve been working for this company, which means more than you know.”
Mary perfectly exemplifies what we mean when we talk about making lives better and putting positive energy into the world!