News Center

We’re not here to talk the talk. At Alorica, we’re all about pushing you, and especially ourselves, to rock the boat — to make a splash with our approach to customer engagement. One thing’s for sure, whether we’re making news or announcing it, we’ll always challenge ourselves to be better.

And if you’re a journalist or blogger who’s looking to engage us with a question or two, contact:


Sunny Yu / Director of Communications:


Phone: 714.469.8385

Mail: 5 Park Plaza, Ste 1100, Irvine, CA 92614

Alorica 101

The who, what, where, when and why of Alorica. Is that enough? And how.


Who We Are


Fact Sheet


Global Footprint


Executive Bios

We don't do it for the kudos. But we'll take them.

Industry awards are great. Analyst recognition is awesome. But high-fives from a client—that’s how we measure success.

Here’s a selection of recent awards:

  • Earned “Leader” and “Star Performer” designations from Everest Group for second year in a row in the 2017 Contract Center Outsourcing (COO) – Service Provider Landscape with PEAK Matrix™ Assessment
  • Named in the Leader category of IAOP’s 2017 Global Outsourcing 100 List
  • Recognized in “Leaders” category on Gartner’s 2016 Magic Quadrant Report
  • Recognized as an “Industry Leader” by Everest Group in the 2017 PEAK Matrix™ for Healthcare Contact Center Outsourcing
  • Highlighted as a “Leader” in NelsonHall’s 2016 Customer Management Services NEAT Report
  • Named “Execution Powerhouse” in HfS Research 2016 Blueprint for “responding to client demand for scale by rapidly adding capabilities with a solid talent strategy”
  • Won Victory Media’s 2015 and 2016 “Military Friendly Employer” for our AloriCares veterans initiative



Corporate social responsibility.

We make lives better…one interaction at a time.

That’s Alorica’s vision and it motivates us every day as mentors to our team members, trusted advisors to our clients, problem solvers for customers and empowered volunteers in the communities where we live and work around the world. In all these roles, we recognize that how we work is just as important as the work we do. That’s why our relationships are based on integrity, respect and a passionate drive to innovate and solve problems.

We also understand that our world is a diverse, complex and rapidly changing place. That means we have an obligation to treat every applicant and team member fairly without regard to their race, color, religion, gender, sexual orientation, national origin, disability or veteran status.

Making Lives Better with Alorica

As you might expect from a company with a forward-thinking culture, Alorica has turned corporate philanthropy on its head. Although a leading global company, we empower our teams at the grass roots level to change the world where it matters most to them — at home and work.

Making Lives Better with Alorica is a non-profit 501(c)(3) organization dedicated to providing assistance to Alorica employees, their families and the people, organizations and communities who support them.

At each Alorica customer engagement center in the U.S., you’ll find a local Making Lives Better with Alorica (MLBA) chapter. We empower our employees to make local decisions, which is why each MLBA chapter is an independent, self-sustaining organization.


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