For his entire career, Andy has been guided by a single, simple principle: make the customer experience better. Fueled by entrepreneurial passion and talent, Andy built one of the first cloud-based ‘software-as-a-service’ customer contact management applications. This platform ultimately yielded the formation of Alorica in 1999, which today is one of the largest Business Process Outsourcing (BPO) providers in the world. Staying true to his roots, Andy’s belief in developing and utilizing technology to improve the customer experience has resulted in Alorica being lauded as one of the most innovative and forward-thinking companies in the industry.
Alorica is the recipient of numerous awards and accolades, including the Deloitte Technology Fast 50 Award, placement on Software Magazine’s annual list of the 500 largest software and service suppliers, and multiple CRM Excellence Awards from Customer Interaction Solutions Magazine. Andy was a recipient of the 2010 Ernst & Young Entrepreneur of the Year Award in the Financial and Business Services category.
Andy has served as an executive at Advanced Membrane Technology, CTX Data Services and Gateway. He holds a Bachelor’s degree in Business Finance from the University of Southern California.