Art is responsible for leading all domestic and international operations, and ensuring that we deliver insanely great experiences to customers. Art has a unique ability to manage and nurture clients while focusing on their growth and profitability, skills that are in no small part thanks to an accomplished, 25-year career in the outsourcing industry.
Prior to Alorica, Art served as interim CEO and Senior Vice President of Operations at APAC, where he oversaw a tenfold increase in the valuation of the company. Art was also a Regional Vice President for ACS, Inc., where he managed operations in five countries and was recognized for consistent achievements in client satisfaction, people development and financial delivery excellence during his four-year tenure. Before ACS, Art was the Senior Vice President of Operations for Aegis Communications, where his responsibilities included oversight of 12 domestic and international call centers.