Jay takes the helm at Alorica Financial Solutions with more than 20 years of experience in the credit and collections BPO industry. In this executive leadership role, Jay will lead the global strategy for development of services, client satisfaction and revenue growth.
Most recently, Jay served as President, North America Operations at Expert Global Solutions, Inc., where he played a pivotal role in building partnerships and developing creative solutions to drive client performance, operational efficiency and promote continuous improvement.
Prior to EGS, Jay was Senior Vice President, Outsource Operations, for NCO Financial Systems, Inc. (an EGS company). In this capacity, he served as co-head for EGS’ Accounts Receivable Management business and was responsible for all First-Party and Third-Party Credit and Collections Operations in the U.S., Canada, the Caribbean, Panama and the Philippines.
During the late nineties and early two-thousands, Jay spent the formative years of his career working in credit lending and outsourced First-Party collections, which at that time was a nascent industry offering.
Jay holds a bachelor’s degree with distinction in business and economics, with a concentration in accounting, from Virginia Military Institute.