As Chief Culture Officer at Alorica, Joyce oversees development and execution of programs, activities and events that keep Alorica’s 100,000+ employees engaged and inspired to deliver insanely great customer experiences. During her tenure, she has spearheaded programs that drives a culture of connection, creativity, commitment—and fun.
An international philanthropist at heart, Joyce is also Founder and President of Making Lives Better with Alorica (MLBA), a non-profit dedicated to providing assistance to Alorica employees, their families and the people, organizations and communities who support them. Founded in 2015, MLBA has 95 chapters across three countries – the United States, Philippines and Mexico. MLBA recently surpassed $1.5M in employee contributions and has helped more than 2,000 people and communities world-wide.
Joyce has been with Alorica since its inception in 1999, when she served as Executive Vice President of Legal and Business Affairs. A “Jill of all trades”, Joyce led the company’s early legal teams and special projects as the company grew at increasingly fast rates. In 2004, Joyce decided to pare back her roles and take time off to start a family, returning full-time in 2015 to found MLBA and launch several successful projects at Alorica.
Prior to Alorica, Joyce began her legal career with White & Case LLP, one of the largest law firms in the world. She is a graduate of the University of Southern California with a joint JD/MBA degree.