Lance’s dedication to operational excellence, client-focused solutions and employee satisfaction is evident in all that he does. With over 25 years’ experience, Lance serves as President of the North America region of Alorica. He oversees operations at more than 100 sites and is responsible for $1.5B in annual revenue for the company. Lance was instrumental in the West acquisition, and played a pivotal part in the company’s most recent acquisition of Expert Global Solutions, Inc. (EGS).
Prior to joining Alorica, Lance spent 13 years at Xerox, where he served as Managing Director and gained extensive experience in Fortune 100 client management services. His expertise in contact center operations, sales and logistics allows him to skillfully advise current and prospective clients on outsourcing solutions that help strengthen their own company initiatives.
Lance holds a Bachelor of Science in Business Administration/Management from Weber State University.