Lance’s dedication to operational excellence, client-focused solutions and employee satisfaction is evident in all that he does. With over 25 years of experience, Lance serves as President of the North America region of Alorica. He manages operations for more than 50,000 employees at 85+ sites, steers the success of over 300 clients and oversees $1.6B in annual revenue for the company. Lance also serves as Officer for dozens of Alorica entities. Prior roles at Alorica and other companies have included global operational execution.
Lance is a proven executive with strong cost management and continuous process improvement skills, along with innovative ideas and out-of-the-box thinking. His expertise in contact center operations, sales and logistics allows him to skillfully advise current and prospective clients on outsourcing solutions that help strengthen their own company initiatives.
Lance holds a Bachelor of Science in Business Administration/Management from Weber State University.