Global non-profit Making Lives Better with Alorica (MLBA), announced it has expanded into its sixth country, Guatemala with four chapters – Campus, Primma, Tetra and WTC – at local Alorica contact centers. By expanding into the country, MLBA will positively affect more than 5,000 Alorica employees, their families and local communities.
Alorica proudly partners with MLBA to help fulfill its vision of making lives better and continue the culture of paying it forward, a defining characteristic of the company. Elizabeth Dorris, Division Vice President, Guatemala & Honduras says of the expansion, “MLBA offers a unique approach to corporate philanthropy, giving Alorica employees the decision-making power to support local causes and individuals that matter most to them. I’m excited to see how these chapters will support the people of Guatemala.”
The news of MLBA’s expansion into Guatemala comes on the heels of Alorica celebrating its 10th year in business in the country. Joyce Lee, Alorica’s Chief Culture Officer and President of MLBA, says, “As Alorica celebrates its 10th anniversary in the country, it seemed more than fitting to honor this milestone by expanding MLBA into Guatemala.” Striving to attract and retain the talented people of Guatemala, Alorica has redefined the contact center environment to reflect its people-first culture, offering impactful learning programs to benefits, such as an on-site clinic, free daycare, transportation services and tuition discounts.
Since its inception nearly four years ago, employee-led MLBA chapters have raised nearly $4.5 million dollars through Alorica payroll contributions and fundraisers. Of the funds collected, more than 7,750 grants have been awarded – totaling in excess of $3.5 million. In addition, when local areas are hit hard by natural disasters (i.e. hurricane, flooding) or other crises, MLBA assists impacted employees, families and communities through its Disaster Relief Fund.