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Alorica’s CX Partner Talkdesk Introduces Their New Retail Experience Cloud

Published on June 7, 2022

Alorica didn’t become a leader alone—we’ve partnered with some of the most forward-thinking, customer-obsessed companies over the years to deliver the best CX in the business. Talkdesk, one of our rockstar partners, just launched their groundbreaking Retail Experience CloudTM…and we’re excited to continue partnering with them to make CX better than ever!

Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, introduced Talkdesk Retail Experience Cloud™, the AI-powered customer service solution specifically made for retailers. The uniquely designed platform unifies the customer journey across physical and digital channels to help brands meet customers wherever they are. Pre-configured retail workflows and scripts ensure value is added to every conversation, while “retail fluent,” pre-trained AI accelerates speed to resolution.

Read the full press release at Talkdesk.com.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.