Mabel Rodriguez knows no boundaries. She loves Alorica and the many relationships she has established over her 27-year tenure, and she continues to find new ways to contribute, both in her daily role as a Senior VP of Operations and as an MLBA Chapter board member. She encourages others to do the same no matter their current positions. Because multiple areas of expertise are readily available in this industry, Mabel believes that seeking out additional paths and taking advantage of on-the-job learning are essential to a fulfilling career.
Read her full Q&A below, and if you haven’t seen Mabel’s #IAmAlorica video yet, check it out here.
You’ve been with this company for an impressive 27 years. What’s the winning combination for a successful career?
I tout my success as being lucky – I’ve had a lot of good fortune – combined with hard work and a passion for everything I do. I can’t approach anything without becoming very involved in it and communicating how I feel. Everything I do is with a sense of urgency and a desire to be the best, and those things have propelled my career.
What valuable asset of yours might others aspire to emulate?
Versatility. To really be valued at work, you must be willing and capable to go outside of your foremost strengths and areas of expertise. For me, that was being interested in learning about everything from training to operations to client solutions. When you don’t limit yourself to certain areas, you can excel in many different roles. And if you can do well in a lot of different areas, your degree of success can be phenomenal.
Who has inspired or mentored you along the way?
Early on in my career, I considered several female leaders in the company to be role models. Just seeing them in prominent positions served as an example of what was attainable; I knew that I too would have the opportunity to achieve success in a workplace that wasn’t a fully male-dominated environment. Because these women really understood the business, I noticed that everyone – both male and female – perceived them as effective, strong, competent and capable.
What aspects of the company stand out to you as an employee?
To me, the unique structure and formation of MLBA is our biggest differentiator as well as a huge reason I’m proud to be part of this organization. We help so many people and have such a great time fundraising that it is by far the best way to drive engagement and to be part of a family. It feels really good to work for a company that really cares about its employees, and I think there’s opportunity to market and promote MLBA when hiring. It’s our best kept secret, and by expanding the program, we’ll see higher employee loyalty and retention.
What is something we can all do to help ourselves, our colleagues and the company?
We have amazing people working here with untapped capabilities. Think about where you can be most effective. What could the company use that it’s not already doing? Communication is key. It’s important to keep yourself updated as to what’s going on in the industry and organization, then pay it forward. Use social media to spread the word. Read it, promote it, pass it on. That’s how we extrapolate to the masses and connections are made.