Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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Successful CX journeys begin with a single step
If you want to get to great CX, you’ll need a roadmap first.
Customer service journey mapping makes it easy to deliver insanely great CX throughout the entire engagement process.
Completely understand the end-to-end customer experience, winning components, breakdowns and pain points.
Identify the moments that matter most to drive loyalty to optimize your CX platform.
Visual maps and KPI trackers to outline and implement your custom CX improvement roadmap.
COPC-Certified Customer Experience implementation leaders conduct comprehensive, fact-finding sessions, diving into the core areas of customer experiences
We design the ideal state to ensure seamless interactions while providing platforms for cost-saving, enhanced customer satisfaction and loyalty
Fact-finding sessions are streamlined to help visualize data and create a graphic improvement roadmap
Our comprehensive, customizable transformation services are based on a powerful combo of analytics + technology + expertise
With 21 years of CX and digital strategy expertise plus CCXP, COPC, and Six Sigma certifications, we partner with clients from strategy through implementation
Our digital experts deliver CX strategies in an actionable solution delivery plan that reduces costs while improving outcomes
With broad experience across industries, we know your business, your vertical and your challenges
Using a voice-centered approach, we analyze the core areas around customers that puts customer needs front and center
Increased customer self-service and reduced phone support staffing by 15% for a major consumer electronics manufacturer
By standardizing frontline practices for a global banking and finance company
Discover how data-driven insights and actionable intelligence can put you on the path to CX success. Explore Customer Experience Journey Mapping!
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.