SARASOTA — The nation’s largest provider of customer service outsourcing plans to add 200 jobs at its call center here. Alorica will begin hiring Thursday to bulk up its now 330-employee operation in Sarasota to meet growing demand from its clients.
Alorica, which came to Sarasota last summer after acquiring Expert Global Solutions, hopes to fill the new jobs by the end of June, Ken Muche, director of global public relations, said Wednesday. “Our clients want us to manage more of their customer service,” Muche said. “We need to ramp up and get folks hired to meet our clients’ objectives to take on an increased volume of work. We’d like to hire them as soon as possible.”
The positions include customer service agents, team managers, quality assurance agents and one workforce analyst. Muche declined to provide a salary range for the jobs but said the pay is competitive within the industry. The local office, at 2805 Fruitville Road, provides customer service support to retail and pharmaceutical companies, he said, and will be adding an energy client.
Irvine, California-based Alorica employs more than 50,000 people at 100 offices in the U.S., and a total of 102,000 at operations in 16 countries. The privately owned company says 70 percent of its business involves Fortune 500 companies, and it is the top outsourcing provider in the health care industry. Other clients include the technology, transportation, financial services, travel/hospitality and media/entertainment sectors. Many companies have outsourced their customer service work to cut costs and focus on their core businesses and to improve customer relations.
Job seekers should “dress to impress,” Muche said, bring a one-page resume and be ready to both answer and ask questions in the two-stage interview process that the company calls a “meet and greet.” It begins at 10:30 a.m, Some may be offered jobs on the spot, he said.
Alorica is not just focused on hiring people with call center experience. A diverse history of working with people would be helpful, Muche said — a team mom could have the right background. He said the company also believes in promoting from within. “At the Sarasota site, 90 percent of our supervisors, managers and directors started off as customer engagement experts,” he said.
At a similar hiring event last fall in Greensboro, North Carolina, 1,600 people showed up for 800 advertised jobs. Several months later, the company was able to add 600 more to that center, he said.
# # #
Read the article on the Herald Tribune’s website here.