Content Management

We help onboard and provision new advertisers/sellers on platforms, evaluate brand advertising and listings, optimize online advertising (keywords and bidding recommendations) and ensure accuracy and maintenance of company data for a single source of truth in searches, maps, social, etc. with consistency and accuracy across thousands of online points of presence.

From images and videos to audio and text, digital content is reviewed, categorized, and annotated for optimized search or to train algorithms in the machine learning process.

We review, research and validate digital content, data, and other reports to ensure quality, accuracy, and authenticity. This includes validating onboarding documents for new delivery drivers, identity verification for the government, quality raters for search and transcriptions, to name a few.

We help onboard, validate and enhance product content, descriptions, metadata and images for sellers and advertisers to align with the digital marketplace guidelines and help increase their conversions.

Our teams review and convert spoken text or visual information into a regionalized written format. These services support a variety of needs, including language translation for a healthcare benefits manager’s training content, online menu translations for a delivery company, telephone captioning for the hearing impaired, and audio transcriptions review to help train algorithms for a digital entertainment platform.

Our teams monitor and respond to customer feedback on hundreds of review sites, including customer sentiment analysis, case documentation and customer resolution.