Customer Relationship Management

The Alorica approach to customer care helps you find, keep and strengthen your relationship with customers.

Creating customers for life.

Earning a customer’s trust and respect starts by showing them that you care. It seems simple, but across an interconnected online, offline, in-store, mobile and virtual journey, the ride can get bumpy. Alorica provides a seamless customer experience, with innovative sales and revenue generation, technical support and back office solutions for a truly remarkable partnership.

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Customer Care

We’ll treat your customers with the frictionless, personalized care they deserve.

Before you put your customers in our care, rest assured that we can represent your brand seamlessly at every touchpoint. Whether your customers need assistance with billing and order inquiries, loyalty and reward programs, claims processing, enrollment or more, at Alorica, your customers always receive personalized care that goes above and beyond expectations.

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Revenue Generation

Satisfied customers spend more money, more often—and we deliver satisfied customers by the millions.

Research shows that the most important factor in customer service is issue resolution. And issues not being resolved are likely to cause the greatest negative impact on revenue growth. At Alorica, we approach this challenge from both sides—customer acquisition and retention—by implementing predictive modeling and contact strategies, and by making process improvements that foster brand loyalty, renewals and repurchases.

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Technical Support

Delivering a high-touch, “no dead-end” solution to any technical problem.

Dealing with technical support can be a less than enjoyable experience for your customers. Our comprehensive technical support solutions aim to provide positive customer experiences, end-to-end. Whether its pre-sales, post-sales or in- or out-of-warranty support, our product experts possess the training, tools and expertise to solve technical issues in an insanely great (and painless) way.

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Back Office

From back office processing to fulfillment and logistics—we’re here to improve processes and reduce costs.

Even best-in-class companies have room for improvement. Our back office services take support one step further, offering data-driven insights that can improve processes, increase efficiency and reduce overall contact volume. Many of the world’s best known brands trust us to manage their back offices with solutions that are made to complement—not compete—with their existing processes.

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Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.