Transform your customers’ experience through data-driven insights, actionable intelligence and innovative technology.
The Alorica approach to customer care helps you find, keep and strengthen your relationship with customers.
Earning a customer’s trust and respect starts by showing them that you care. It seems simple, but across an interconnected online, offline, in-store, mobile and virtual journey, the ride can get bumpy. Alorica provides a seamless customer experience, with innovative sales and revenue generation, technical support and back office solutions for a truly remarkable partnership.
From back office processing to fulfillment and logistics—we’re here to improve processes and reduce costs.
Even best-in-class companies have room for improvement. Our back office services take support one step further, offering data-driven insights that can improve processes, increase efficiency and reduce overall contact volume. Many of the world’s best known brands trust us to manage their back offices with solutions that are made to complement—not compete—with their existing processes.
“Know your customer” has been a retail rallying cry for the past…
Irvine, California-based Alorica Inc. is creating 420 jobs in northeast Houston after closing an acquisition of Plano, Texas-based Expert Global Solutions last year. The jobs are being created at an EGS location at 3200 FM 1960 Road West in Humble. The location already employs 960 people, and 85 of the new 420 positions have been filled.