Customer Care Back Office Services

Standing behind you and your customers every step of the journey.

Even the best businesses need backup.

Our back office services take support one step further, offering data-driven insights that can help you improve processes, increase efficiency and reduce overall contact volume. Many of the world’s best known brands trust us to manage their back offices with solutions that are made to complement—not compete—with their existing processes.

Dedicated experts—in stand-alone back office processing facilities—since 1982.

Each year, we manage over 10 million back office interactions and …

8

million white mail pieces processed

54

million letters mailed

3.5

million packages assembled and shipped

300,000

computers refurbished

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Reduce overall program costs using proven technology to automate back office work

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Increase efficiency with enhanced communications between front and back office

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Strengthen accuracy with consolidated systems and intelligent workflows to help prevent errors

Putting the customer at the center of it all.

  • Extensive back office services include print and letter shop, document processing, data and content management, transaction processing and product and parts fulfillment
  • Reverse Logistics and Parts Management help with handling electronics repairs, replacing and refurbishing out-of-warranty products
  • Center of Analytical Excellence (CAE) analysts review data from back office and front-line operations to help align processes, reduce overall contact volume and increase efficiency
  • Overlay Systems Integrator (SI) onto your system to improve functionality of existing infrastructure, and simplify customer interactions and back office processes

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Let's get started.

Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.