Delivering the effortless, seamless experience your customers crave.
We get it. You’ve got a lot on your plate, and customers expect answers…yesterday. Don’t risk failing to meet their expectations. We’re here to help you cut through the noise and enable meaningful dialogue, catering to the needs of your business and your customer.
Enhance the customer experience using data-driven insights to refine processes and improve outcomes
Burstable staffing for rapid deployments across 150 locations and our home agent platform
Self-service and digital support channels empower your customers and help reduce call volumes
A high-end American retailer came to Alorica to provide its first ever offshore solution in the Philippines for customer care and first party collections.
View Case StudyAlorica’s Work-at-Home solution of more than 6,000 virtual agents allows us to easily support zero calls one hour, and 100,000 calls an hour later, for a national shopping network.
hours of training for new hires at Alorica compared to 80 hours at the clients’ internal sites—bringing agents up to speed in a fraction of the time
increase of at-home staff within 3 hours’ notice; Alorica provided on-demand redundancy when client site went down due to a weather emergency
As customers become more empowered to select goods and services that fit best into their lifestyle, it is imperative that businesses work harder to retain the customers they have.
Quality Monitoring is par for course in almost every contact center. Done right, it can be a gold mine for feedback and…
For decades, companies have relied on contact center support to answer customer questions and resolve issues quickly – but the times, they are a’changing.
Customers love earning rewards when purchasing products or services—but they only gravitate to loyalty programs with an easy-to-understand point system and clear value proposition. In this blog, we explore how a loyalty program rewards both customer and company, and how tracking progress and monitoring feedback leads to continuous improvement and customer retention.
Each customer interaction is an opportunity to increase loyalty.
Traditional contact center KPIs may not indicate service delivery issues, and tend to drive unintended behaviors. We can help.
A high-end American retailer came to Alorica to provide its first ever offshore solution in the Philippines for customer care and first party collections.
Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.
