Delivering a high-touch, “no dead-end” support solution to any technical problem.
Dealing with technical support can sometimes be a less than enjoyable experience for your customers. Our comprehensive technical support outsourcing solutions aim to provide positive customer experiences, across the technology ownership lifecycle. Whether its pre-sales, post-sales or in- or out-of-warranty support, our product experts possess the training, tools and expertise to solve technical issues in an insanely great (and painless) way.
Actionable, data-driven insights help to refine processes and improve outcomes
Improve customer outcomes with “no dead-end” technical triage and troubleshooting support
Self-service and digital channels empower your customers and reduce call volumes
A multi-national leader in technology and consumer electronics has always been focused on providing innovative, reliable products and services—and they sought only the most talented team to serve their customers.
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As consumer demands continue to shift, customer care solutions teams are beginning to further rely on new and advanced technical support processes to better meet their patrons’ needs.
Technical support outsourcing solutions help corporations handle tough customer questions and find quick resolutions to common issues.
One of the largest domestic airlines—known for delivering exceptional customer support—realized they couldn’t continue to do it on their own. Find out how Alorica’s optimized BPO services solved their problems.
A leading global retailer was ranked #1 in having the best retail return policy—yet the program was very costly for high-end electronics—and a tech support outsourcing solution was needed that would reduce returns while still differentiating their service to members.
A multi-national leader in technology and consumer electronics has always been focused on providing innovative, reliable products and services—and they sought only the most talented team to serve their customers.
A leading consumer electronics retailer required a custom technical support outsourcing solution to meet their staffing needs while maintaining their current branding and culture.
Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.
