Customer Experience Management
The Alorica approach to customer care helps you find, keep and strengthen your relationship with customers. Contact Us to Learn More
Analytics & Digital Solutions
Transform your customers’ experience through data-driven insights, actionable intelligence and disruptive technologies.
Video
The movies may depict them as future enslavers of humanity, but in reality, robots are pretty darn useful when trying to help our agents solve simpler issues faster. Watch our video on robotic automation, and discover how robotic desktop automation (RDA) and robotic process automation (RPA) empower our customer experience agents to deliver an insanely great customer experience!
Infographic
Feedback tells you how you're doing—but it doesn't tell you how to respond. That's where we come in.
Drive your brand’s success with digital, data-driven solutions.
Digital transformation services incorporate a powerful combination of analytics, technology and business expertise. Our digital experts deliver automated digital customer experience solutions that reduce costs and improve outcomes.
Customer Experience Analytics
Delivering an intelligent advantage to you and your customers
Alorica’s award-winning team of engagement consultants and data scientists arm your business with multi-dimensional, actionable insights that optimize performance and transform your customer experience.
- Customer Experience Consulting (CxC) Services
Our consultative team uses workshops and design thinking focused on consumer behaviors and preferences to help reduce churn and support costs, increase new customer acquisition, and improve customer outcomes. - Center of Analytical Excellence (CAE)
Using statistical algorithms, Alorica’s team of data scientists focus on data mining, predictive modeling and advanced analytics to optimize processes and increase revenues internally and for our clients.
Intelligent Automation
Elevate and transform the conversation.
From Manual-to-Automated processes, the industry has come a long way towards solving issues faster, reducing performance variability, and making the interaction between agent and customer much more enjoyable. The road to fully automated and autonomous customer service solutions is closer than you may think, with Intelligent Automation solutions like Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) already deployed and transforming the ways many companies operate their businesses.
Learn more about robotic automation- and explore how to improve efficiencies, reduce delays in customer response time, and enrich interactions with customers:
Robotic Desktop Automation (RDA)
Structured data from multiple screens and systems is consolidated into a singular view, allowing agents to more easily respond to customer requests in real-time with minimal contextual awareness. With RDA, agents receive automated help in real-time that provides relevant data or solutions to resolve customer issues quickly and accurately.
Robotic Process Automation (RPA)
Custom-built robots identify manual, unstructured data processes and complex business rules, and deliver intelligent business decisions through data analytics and machine learning algorithms in a fraction of the time and with complete accuracy.
- Discovery Bot—If you’re going to automate, start with automation! Discovery Bot is a robotic tool that identifies the steps, procedures and assignments best suited for automation. It can help ensure your workforce spends its time efficiently, and stay focused on resolving more involved and complex customer issues.
We can help you with these, too.
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Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.