Customer Experience Management
The Alorica approach to customer care helps you find, keep and strengthen your relationship with customers. Contact Us to Learn More
Transform your customers’ experience through data-driven insights, actionable intelligence and disruptive technologies.
Digital transformation services incorporate a powerful combination of analytics, technology and business expertise. Our digital experts deliver automated digital customer experience solutions that reduce costs and improve outcomes.
Delivering an intelligent advantage to you and your customers
Alorica’s award-winning team of engagement consultants and data scientists arm your business with multi-dimensional, actionable insights that optimize performance and transform your customer experience.
Elevate and transform the conversation.
From Manual-to-Automated processes, the industry has come a long way towards solving issues faster, reducing performance variability, and making the interaction between agent and customer much more enjoyable. The road to fully automated and autonomous customer service solutions is closer than you may think, with Intelligent Automation solutions like Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) already deployed and transforming the ways many companies operate their businesses.
Learn more about robotic automation- and explore how to improve efficiencies, reduce delays in customer response time, and enrich interactions with customers:
Robotic Desktop Automation (RDA)
Structured data from multiple screens and systems is consolidated into a singular view, allowing agents to more easily respond to customer requests in real-time with minimal contextual awareness. With RDA, agents receive automated help in real-time that provides relevant data or solutions to resolve customer issues quickly and accurately.
Robotic Process Automation (RPA)
Custom-built robots identify manual, unstructured data processes and complex business rules, and deliver intelligent business decisions through data analytics and machine learning algorithms in a fraction of the time and with complete accuracy.
Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.