Customer Experience Management
The Alorica approach to customer care helps you find, keep and strengthen your relationship with customers. Contact Us to Learn More
Elevate and transform the conversation.
From Manual-to-Automated processes, the industry has come a long way towards solving issues faster, reducing performance variability, and making the interaction between agent and customer much more enjoyable. The road to fully automated and autonomous customer service solutions is closer than you may think, with Intelligent Automation solutions like Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) already deployed and transforming the ways many companies operate their businesses.
Learn more about robotic automation- and explore how to improve efficiencies, reduce delays in customer response time, and enrich interactions with customers:
Robotic Desktop Automation (RDA)
Structured data from multiple screens and systems is consolidated into a singular view, allowing agents to more easily respond to customer requests in real-time with minimal contextual awareness. With RDA, agents receive automated help in real-time that provides relevant data or solutions to resolve customer issues quickly and accurately.
Robotic Process Automation (RPA)
Custom-built robots identify manual, unstructured data processes and complex business rules, and deliver intelligent business decisions through data analytics and machine learning algorithms in a fraction of the time and with complete accuracy.