Customer Relationship Management
The Alorica approach to customer care helps you find, keep and strengthen your relationship with customers.
Digital services incorporate a powerful combination of technology, analytics and business expertise. Our solutions deliver customer insights that reduce costs and improve service outcomes, while empowering customers to communicate through their preferred channels.
Unify information between multiple systems for an exceptional customer experience across all channels.
Strengthen your channel effectiveness and brand engagement, regardless of when, where and how your customers communicate—traditional channels, digital channels, self-service or automation.
“Know your customer” has been a retail rallying cry for the past…
Irvine, California-based Alorica Inc. is creating 420 jobs in northeast Houston after closing an acquisition of Plano, Texas-based Expert Global Solutions last year. The jobs are being created at an EGS location at 3200 FM 1960 Road West in Humble. The location already employs 960 people, and 85 of the new 420 positions have been filled.