First Party Collections

Deliver a positive experience and increase recoveries with a blended cure/care approach.

Blog

3 Ways to Find “Ohm”nichannel Nirvana

Want to differentiate your brand? It starts with the right omnichannel framework. Here are three questions (and answers) to help give your customers the seamless support they deserve.
Blog

3 Ways Omnichannel Contact Solutions Can Improve First Party Collection Outcomes

Debt collection is a tough business—just ask the collectors! They know all too well that a successful outcome is not a guarantee. However, having in place an effective first party collection (or financial care) program can reduce losses, increase revenue and retain customers.
Case Study

Vrooom

A leading automotive manufacturer and financer recognized the need to improve their customer experience, operational efficiencies and continuity of the business.
Case Study

"Best Launch Ever!"

A high-end American retailer came to Alorica to provide its first ever offshore solution in the Philippines for customer care and first party collections.
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First party collection services that put the customer first.

We act as an extension of your brand to drive repayment while promoting your company. Alorica’s dedicated compliance team monitors ongoing regulatory changes, while our agents increase recoveries using a blended cure/care approach. Our methods are supported by innovative processes and technology solutions that increase first party collections and enhance customer retention.

Experience and insights.

  • Over 85 years of continuous financial care experience
  • 80% of financial solutions clients have partnered with Alorica for four years or more
  • PCI- and FDCPA-compliant solutions with dedicated compliance committee oversight

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Compliance and quality controls create a strong foundation for your program

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Smart, agile and scalable solutions help retain your customers and drive brand preference

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Actionable, data-driven intelligence help prevent churn and identify root causes for late payments

Results you can measure.

  • Achieved 90% patient satisfaction rate and 12% increase in collections revenue for healthcare leader
  • Increased collections revenue by 40% for a large public utility company
  • Attained 24% more recoveries than incumbent provider, using predictive analytics and a sophisticated contact strategy for a medical group

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Putting the customer at the center of it all.

  • Front-line and back office solutions combine to enhance operational efficiency, lower average handle times, and reduce exposure to regulatory penalties
  • Seasoned compliance experts help develop solutions that adhere to all industry and regulatory requirements, including FDCPA and PCI, while driving collections performance
  • Center of Analytical Excellence (CAE) uses data mining and predictive modeling for “propensity to pay” contact strategies that increase recoveries and customer retention
  • Systems Integrator (SI) consolidates multiple systems into a single user interface, creating intelligent workflow management processes that increase agent efficiency and enhance customer experiences

 

 

Switching on Solutions

As a large combination utility provider, the client wanted to grow revenue by improving collections on past-due accounts, while maintaining compliance with state regulations and continuing to provide a positive experience for its customers.

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increase in client revenue over a two-year period
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second reduction in call handle time
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million dollars saved annually for the client in potential fines using Alorica's proprietary Systems Integrator

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    3 Ways to Find “Ohm”nichannel Nirvana

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